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SLAM ENERGY SOFTWARE
Toll Free: 888-276-4127
- Once you fill out the information form, we will immediately be back in contact with you to set up your free 30 day demo.
- Your demo will be a fully functional copy of the software installed on our servers.
- Our staff will work with you to customize your demo based on your specifications and current workflow.
- At any time during the demo period, feel free to have the system moved over to your servers with any changes you have made.
Complete Change Management and HelpDesk Tracking in One System
Seeing the details while keeping a handle on the whole picture is crucial in any business environment. SES's Quick View features let you see a broad snapshot of all the active issues within an application. See statuses, attachments, assignees and valuable time markers with the ability to directly drill down into any specific record right from the page. You can also quickly sort by any column header and export all data to a PDF or Excel format.
A Complete Change Management System
Design your workflows and design your forms and take control of change. Manage projects of any type, assign the people and resources your need and stay on top of your changes via the web and email alerts.
Workflow by You
The workflow designer allows you to create an unlimited number of workflows. That means you create the different states or steps that you need for your workflow. Through simple drag and drop configuration, you decide the flows from one step to the next. Workflows can be simple (linear) or complex (multi-directional). It's up to you where you use them (which application and which form). Very powerful.
Fields and Forms Too
The Form and Field Designer lets you add as many forms as you wish to an application and as many fields as you want to a form. The fields you create can be menu, text, numeric, dynamic - pretty much any database supported field type. Moreover, add in your own panels on a form to keep information organized and clear.
A Complete Help Desk System
Sometimes a thorough change process is just too much, however issues arise that need to be tracked and possibly impact larger changes. SES includes a full help desk issue tracking system to accommodate this need. Let end user's submit tickets through the web or have staff submit. Use automatic assignment rules and notifications to ensure work gets done.
Keep Everyone in the Loop - Automatically
Automatic email rules let you decide who is notified about an issues and when. Maybe the department head needs to only know when a new issues is open and then at quality control, but the Project Manager needs to be alerted every step of the way. Set up rules such as this with a few clicks of the mouse. Once an email notification is received, based on the recipients permission level, they can access that record right from a link in their email and work on it from there.