SES's Software Glossary and Terminology



The process through which a change project is recommended for support. Attachments - Any type of file that can be attached to a Change Record in SLAM's Change Management Control software - the program is set up to handle an unlimited number of attachments - of any file format.

Business process management (BPM)

A management discipline that focuses on improving corporate performance by managing and optimising a company's business processes. It can therefore be described as a "process optimization process." It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. These processes can impact the cost and revenue generation of an organization.

Change Management

Activities involved in (1) defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work and overcome resistance to change; (2) building consensus among customers and stakeholders on specific changes designed to better meet their needs; and (3) planning, testing, and implementing all aspects of the transition from one organizational structure or business process to another.

Change Tracking

The function of maintaining status information, including current state, of a change management issue in progress.


A mutually beneficial well-defined relationship entered into by two or more parties to achieve common goals. Collaboration is the process of various individuals, groups, or systems working together but at a significantly higher degree than through coordination or cooperation. Collaboration typically involves joint planning, shared resources, and joint resource management. Collaboration occurs through shared understanding of the issues, open communication, mutual trust, and tolerance of differing points of view. To collaborate is to "co-labor".


At a given moment, all of the external conditions and influences to which an undergoing change project is subjected. Includes personnel, company resources and budgetary factors.

Gantt Chart

A tool developed in the late 1940s to visualize the sequencing of tasks on a project. A scheduling tool used to display the status of a change project's tasks. A Gantt chart shows each task's duration as a horizontal line. The ends of the lines correspond to the tasks' start and end dates.


Good faith, quantitative change objectives which are set as minimum progress that can be made within a certain time period.


Development of a Change. The process of putting all program functions and activities into place.

Issue Resolution

The solution or end result to a change management issue: a conclusion that solves a change issue or produces a process of how to solve the change issue.

ITIL (Information Technology Infrastructure Library)

A set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.


The implementation and management of quality information technology services. IT service management is performed by IT service providers through people, process and information technology. 


Restricting conditions; such as cost, resources, and facilities under which a change management issue may not come to fruition. Should be considered at the initiation of a change management project.


In change management is an event which is selected to signify that certain change activities in the project have been completed.


Statements of attainable, quantifiable, intermediate-term achievements that help accomplish goals contained in the comprehensive change plan.


A project is a temporary endeavor undertaken to create a unique result or change. Temporary means that the project has an end date. Unique means that the project's end result is different than the results of other functions of the organization.


Assets available and anticipated for a change management operation. They include people, equipment, facilities and other things used to plan, implement, and change management issues whether or not at the disposal of the organization executing change.

Risk Analysis

A systematic use of available information to determine how often specified events may occur and the magnitude of the consequences within a change management environment.


Within change management, a plan for change execution indicating what milestones will be needed, when they will be reached and the resources necessary to meet the change goal.

Six Sigma 

A set of techniques and tools for process improvement. It was developed by Motorola in 1986. Jack Welch made it central to his business strategy at General Electric in 1995.


Typically everyone involved in the change management process from executives right down to the frontline members of staff.


The certain stage a Change is in. In information processing, the complete set of properties transmitted by an object to an observer via one or more channels. Any change in the nature or quantity of such properties in a state is detected by an observer and thus a transmission of information occurs.


Condition: a state of a change project at a particular time: "the current status of the software implementation".


The process of evaluating a system or component to determine whether the products of the given development phase satisfy the conditions imposed at the start of that phase for the change.